We are collaborating with a leading Outsourcing/BPO consultancy looking to onboard a Chat Customer Support Agent in Riga, Latvia. If you have strong German and English skills and enjoy providing customer support via chat and email, this is a great opportunity to join a dynamic and modern work environment.
Location: Riga, Latvia
Employment type: Full-time or Part-time (minimum 20 hours/week)
Work model: On-site
Duties and Responsibilities
No phone-related duties – handle only chat and email support
Assist customers of a payment platform by responding to inquiries and resolving issues
Record case resolutions in the contact center tool based on client communication
Ensure that cases are resolved within the defined case life cycle
Escalate priority issues when necessary
Work independently while contributing to a collaborative team
Deliver an exemplary customer experience
Meet quality standards, including response time and resolution rate
Attend training sessions to stay updated on processes and best practices
Requirements
? B2 level German (Upper-Intermediate) and B1+ level English (Fluent)
? Previous customer service experience is a plus
? Willing to relocate to Riga or already residing there
? EU citizenship or valid work permit for Latvia
? Computer literacy and minimum typing speed of 50 wpm with 90% accuracy
? Optimistic, friendly, and service-oriented mindset
? Ability to work shifts, including weekends and late hours
? Clean background check (no criminal record)
Offer
Paid training and professional development sessions
Shifts between 07:30 AM - 12:30 AM (Monday – Sunday)
Hybrid work option (after 3 months, performance-dependent)
Relocation support for candidates moving to Riga
A dynamic and diverse work environment
Career growth opportunities within the company
Team-building activities
Employee Benefits
Premium medical insurance (including dental, vision, mental health support)
Annual leave – 4 calendar weeks of paid vacation
Development opportunities with free access to 5000+ courses
Hybrid work model after meeting performance standards
Work from home for late shifts ending beyond 9 PM
Apply now and become part of an exciting international team!
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