We are partnering with a leading Outsourcing/BPO consultancy to recruit a Finnish-speaking Customer Service Representative for their team in Lisbon. This is a fantastic opportunity to work with a global travel and tourism brand and help deliver exceptional customer experiences!

Location: Lisbon (on-site)
Employment Type: Fixed-term contract (6 months) – potential for extension or permanent placement
Industry: Outsourcing/BPO
Languages: Finnish (C2) & English (B2+)
Compensation: Base salary

Key Responsibilities

Manage customer communication via phone, email, live chat, and social media

? Provide timely and accurate answers to inquiries regarding products, services, and basic technical issues

Log and maintain case records using internal systems

Escalate complex or unresolved issues to the relevant teams

Collaborate with colleagues to resolve issues and improve processes

Manage your ticket queue and follow supervisor instructions effectively

Requirements

? Native/Fluent in Finnish (C2) with good English (B2+)

Strong communication skills across platforms

Basic understanding of customer service principles and troubleshooting

Previous experience with CRM, ticketing, or support systems (preferred)

Team player with excellent organizational and multitasking skills

Willingness to learn, adapt, and grow in a dynamic environment

Available for rotational shifts (Mon–Fri, between 07:00h–19:00h)

What’s in It for You

Work with a renowned travel & tourism brand

Competitive salary and performance incentives

Professional development within the BPO industry

Supportive, multicultural work environment

Access to exclusive travel perks and discounts

And much more!

Take the next step in your career and bring your Finnish language skills to the heart of Portugal!

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