Are you passionate about delivering outstanding customer experiences? Join a global travel & tourism leader in Lisbon! We’re looking for a French-speaking Customer Service Representative ready to support clients across multiple platforms with professionalism and empathy.
Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Fixed-term (6 months) with potential extension or permanent contract
Industry: Outsourcing | BPO | Travel & Tourism
Languages: French (C2), English (B2+)
Compensation: Base salary + performance incentives
What You’ll Be Doing:
Handle customer queries via phone, email, chat & social media
Provide clear and accurate information about products and services
Assist with troubleshooting and escalate complex issues when needed
Accurately document interactions and manage your ticket queue
Work cross-functionally with tech and service teams
Contribute to process improvements with feedback and ideas
What We’re Looking For:
Native/fluent French (C2) & solid English skills (B2+)
Minimum 1 year of customer service experience
Strong communication skills across platforms
? Ability to troubleshoot and follow structured procedures
Fast learner, detail-oriented, and tech-savvy
Team player who thrives in fast-paced environments
Willingness to work rotating shifts: Monday to Friday, 6AM–10PM
What’s On Offer:
Join a top global travel brand
Competitive salary + bonus incentives
Career growth in the BPO industry
Supportive and multicultural team
Exclusive travel perks & discounts
? And many more benefits!
Apply now and bring your French fluency to a vibrant international workplace in Lisbon!
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