Join a leading global travel & tourism brand in beautiful Lisbon! We’re looking for a Customer Service Representative who speaks native-level Italian and can provide top-tier support to our international clients. ?

Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Fixed-term (6 months) with possible extension/permanent contract
Industry: Outsourcing | BPO | Travel & Tourism
Languages: Italian (C2), English (B2+)
Compensation: Base salary + performance incentives

Your Responsibilities:

Handle customer interactions via phone, email, chat & social media

? Provide accurate info and basic technical support

Document customer requests and manage service tickets

Escalate complex issues to the right teams

Collaborate with colleagues to ensure fast and effective resolutions

Offer suggestions to improve service workflows

? Your Profile:

Native/fluent in Italian (C2) and fluent in English (min. B2)

Strong communication skills across multiple platforms

Ability to troubleshoot and solve technical issues

Quick to learn new software and technologies

Organized, detail-oriented, and efficient multitasker

Adaptable to dynamic work environments

What’s in It for You:

Join a globally recognized travel & tourism brand

Competitive base salary + performance bonuses

Career growth opportunities within the BPO sector

Supportive and multicultural team environment

Access to exclusive travel perks and discounts

And many more benefits!

Ready to start your journey in Lisbon? Apply now and make every conversation count!

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