Join a leading global travel & tourism brand in beautiful Lisbon! We’re looking for a Customer Service Representative who speaks native-level Italian and can provide top-tier support to our international clients. ?
Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Fixed-term (6 months) with possible extension/permanent contract
Industry: Outsourcing | BPO | Travel & Tourism
Languages: Italian (C2), English (B2+)
Compensation: Base salary + performance incentives
Your Responsibilities:
Handle customer interactions via phone, email, chat & social media
? Provide accurate info and basic technical support
Document customer requests and manage service tickets
Escalate complex issues to the right teams
Collaborate with colleagues to ensure fast and effective resolutions
Offer suggestions to improve service workflows
? Your Profile:
Native/fluent in Italian (C2) and fluent in English (min. B2)
Strong communication skills across multiple platforms
Ability to troubleshoot and solve technical issues
Quick to learn new software and technologies
Organized, detail-oriented, and efficient multitasker
Adaptable to dynamic work environments
What’s in It for You:
Join a globally recognized travel & tourism brand
Competitive base salary + performance bonuses
Career growth opportunities within the BPO sector
Supportive and multicultural team environment
Access to exclusive travel perks and discounts
And many more benefits!
Ready to start your journey in Lisbon? Apply now and make every conversation count!
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