We are partnering with a multinational financial services company specialising in online trading, and they are looking to hire a Customer Success Officer who speaks fluent Italian to join their growing team in Limassol. If you’re customer-focused and ready to thrive in a fast-paced environment—this is the opportunity for you!
Location: Limassol, Cyprus
Employment Type: Full-time
Industry: Financial Services | Online Trading
Languages: Italian (C1+) & English (B2+)
Compensation: Base salary + performance-based bonuses
What You’ll Be Doing
Assist global clients through live chat and email support
Manage client accounts, updates, and documentation
Handle incoming calls with impeccable phone etiquette
? Provide troubleshooting support for trading platform issues
Promote company products and guide clients through services
Collaborate with Compliance and internal departments to resolve issues
Maintain accurate records and contribute to client satisfaction
Build strong relationships with both new and existing clients
Help the team meet and exceed performance targets
What We’re Looking For
? Native or fluent in Italian, with strong English skills (B2+)
Degree in Business or a related field
Previous experience in a similar support or finance role is an advantage
? Strong knowledge of MS Excel and Word
Familiarity with MetaTrader platforms is a plus
? Ability to work rotational shifts: 09:00–18:00, 10:00–19:00 (Mon–Fri)
Able to work under pressure and manage tasks efficiently
Excellent communication and client-facing skills
What You’ll Get
24 days of annual leave (+ public holidays)
Global medical insurance for you and your immediate family from day one
Unlimited Udemy Business membership
? Company discount card for a variety of goods and services
Team-building events and corporate activities
Personal and professional development in a high-growth environment
A supportive and international work culture
Ready to build meaningful client relationships and grow with a leader in the trading industry?
Apply now and join the Limassol success story!
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