Join a leading financial services company in the vibrant city of Limassol, Cyprus, as a Retention Agent. If you’re fluent in French, have experience in financial services or Forex, and are passionate about building client relationships, this is your chance to shine!

Position: Retention Agent
Location: Limassol, Cyprus
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Client Relationship Management: Build and nurture strong, lasting relationships with clients by providing outstanding service.


• Retention Strategy: Develop and execute strategies to reduce churn and boost customer loyalty.


• Account Monitoring: Regularly review client accounts to identify risks, opportunities, and areas for growth.


• Upselling & Cross-Selling: Recommend additional services or products that align with client goals.


• Market Updates: Inform clients about market trends, news, and economic developments relevant to their trading activities.


• Issue Resolution: Serve as the primary contact for client issues, delivering timely and effective solutions.


• Reporting: Prepare and present reports on retention activities, outcomes, and KPIs to management.


• Compliance: Ensure all interactions comply with company policies, regulatory standards, and industry best practices.

What We’re Looking For:

• Language Skills: Native or fluent in French, with a good command of English (both verbal and written).


• Experience: Proven success in a similar role within the FX/Forex industry or financial services.


• Financial Knowledge: Strong understanding of financial markets, Forex trading, and related products.


• Communication Skills: Excellent interpersonal and negotiation abilities.


• Customer-Centric Approach: Dedicated to providing tailored solutions for client needs.


• Analytical Skills: Ability to analyze data, identify trends, and make market-driven decisions.


• Problem-Solving: Proactive and adept at resolving client concerns.


• Technical Proficiency: Skilled in using CRM systems, trading platforms, and related software.

Working Hours:

• Monday to Friday, 09:00 AM - 06:00 PM

What’s On Offer:

• Attractive Compensation: Competitive salary with performance-based bonuses.


• Professional Growth: Opportunities for career development and continuous learning.


• Dynamic Environment: Be part of a multicultural, international team in a top Forex company.


• Health Benefits: Private medical insurance.


• Perks: Team-building events, social activities, a company discount card, and more!

Your Next Career Move Starts Here!
Join a forward-thinking company where your expertise is valued, and your growth is supported.

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