We’re partnering with a global leader in Outsourcing/BPO services, supporting major international brands in delivering world-class customer experiences. Join their vibrant Lisbon team as a Danish-speaking Technical Customer Support and represent a top-tier travel & tourism brand.

Location: Lisbon, Portugal

Work model: On-site

Employment type: Fixed-term (6 months) with possibility of extension or permanent contract

Industry: Outsourcing / BPO

Languages: Danish (C2), English (B2)

Compensation: Base salary

Your mission:

Handle customer inquiries via phone, email, live chat, and social media

Provide accurate and clear responses aligned with company procedures

Assist customers with product, service, and basic technical support queries

Log and manage cases in internal systems with detailed documentation

? Escalate complex issues to the relevant support teams when needed

Work collaboratively with teammates to ensure efficient problem resolution

Manage and prioritize your service tickets effectively

Share feedback and contribute to continuous improvement initiatives

? What you bring:

Native or fluent Danish (C2) and fluent English (B2)

Excellent communication skills across multiple channels

Basic knowledge of customer service and ability to follow protocols

Comfort with handling basic tech issues and learning new systems quickly

Strong problem-solving and teamwork skills

? Organized, detail-oriented, and able to multitask

Willingness to grow in a dynamic, fast-paced environment

What’s in it for you:

Work for a global travel & tourism leader

Competitive base salary + performance-based incentives

Career development opportunities within the BPO sector

Collaborative and supportive work culture

Access to exclusive travel perks and discounts

? And many more exciting benefits!

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