Join one of the world’s top BPO consultancies in sunny Lisbon! We’re hiring Italian-speaking Technical Customer Support to support a global travel & tourism brand. If you’re passionate about helping people and ready for a new adventure, this role is for you!
Location: Lisbon, Portugal
Work model: On-site
Employment type: Fixed-term (6 months) with possibility of extension or permanent contract
Industry: Outsourcing / BPO
Languages: Italian (C2), English (B2)
Compensation: Base salary
Your mission:
Interact with customers via phone, email, chat, and social media
Provide helpful and accurate responses to general inquiries and product questions
Assist with basic technical support and troubleshooting
? Accurately log interactions in the system
? Escalate complex cases to appropriate teams
Work with teammates to resolve customer concerns efficiently
Prioritize tasks and manage your ticket queue
Contribute to internal process improvement and team knowledge
? What you bring:
Native or fluent Italian (C2) and English (B2)
Strong communication skills across multiple platforms
Understanding of customer service principles
? Willingness to learn new tools and troubleshoot basic technical issues
Problem-solving mindset and team player attitude
? Organized and able to multitask in a fast-paced environment
Eagerness to grow and adapt
What’s in it for you:
Work with a top global travel & tourism brand
Competitive salary + performance incentives
Career development opportunities in the BPO industry
Friendly and collaborative international team
Access to exclusive travel perks and discounts
And much more!
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