We’re collaborating with a top-tier Outsourcing/BPO consultancy that’s on the lookout for a Dutch-speaking Customer Service pro to join their team in beautiful Porto! ? If you're customer-focused, tech-savvy, and thrive in a dynamic environment—this could be your next big move!

Location: Porto, Portugal (On-site)

? Contract Type: 6-Month Fixed Term

Employment Type: Full-time

Remuneration: Base Salary + Bonuses

What You’ll Do:

Handle inbound calls and assist customers with inquiries

Support bookings, vehicle availability, and reservation updates

Provide guidance on policies, insurance, and extra services

Identify upselling opportunities and promote added value

Resolve customer complaints professionally and efficiently

? Maintain accurate records of customer interactions

What You Bring:

? Native/fluent in Dutch (C2) + English fluency (min. B2)

1+ year of experience in a customer service or contact center role (preferred)

Sales-driven mindset with a passion for helping customers

Comfortable using digital tools and platforms

Great interpersonal & communication skills

Problem-solving attitude and ability to resolve conflicts

What’s On Offer:

Opportunity to support a world-renowned travel & tourism brand

Work schedule: Monday – Friday | 8AM–5PM

Competitive salary + performance-based bonuses

Career growth opportunities within the BPO sector

Supportive and multicultural team environment

Travel perks and exclusive discounts

And much more!

Ready to kick-start your international career in sunny Porto? Apply today! ?

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