We’re partnering with a leading Outsourcing/BPO consultancy to find a Customer Service Superstar to support a global travel & tourism brand! If you’re passionate about helping people and love working in a fast-paced, international environment—this role is for you!

Location: Porto, Portugal (On-site)

? Contract Type: 6-Month Fixed Term

Employment Type: Full-time

Remuneration: Base Salary + Bonuses

? Your Daily Mission:

Handle inbound calls and assist customers with travel inquiries

Guide customers through bookings, vehicle availability, and changes

Explain policies, insurance, and extras to ensure a seamless experience

Identify upsell opportunities and promote value-added services

Resolve customer complaints while maintaining a high level of service

? Accurately document all interactions and case resolutions

What You Bring:

? Fluent in French (C2) + English (B2 minimum)

1+ year in Customer Service or Contact Centre (preferred)

Strong sales skills with a goal-oriented mindset

Comfortable using digital tools and platforms

Excellent communication and interpersonal skills

Quick thinking, conflict resolution, and problem-solving capabilities

What’s On Offer:

Join a leading global travel & tourism brand

Work Schedule: Monday – Friday | 8AM–7PM

Competitive salary + performance bonuses

Career development within a growing BPO industry

Friendly, supportive work culture

? Exclusive travel discounts and perks

And much more!

Ready to launch your next adventure in customer service? Apply now and bring your talent to Porto!

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