As a pivotal member of the Routal team, the role of Customer Experience Specialist is at the forefront of delivering exceptional service to our valued clients. You will be the go-to person for addressing operational queries swiftly, ensuring our clients receive timely and effective support. Proactively engaging with customers, you'll play a crucial role in maximizing their success by offering guidance, solving issues, and educating them on optimizing their businesses with our innovative tools.

What you’ll be doing

• Responsive Support: Address client queries swiftly and efficiently, ensuring they receive immediate assistance with operational matters.


• Customer Success: Proactively engage with customers to understand their needs, offering guidance and solutions to maximize their success with our products and services.


• User Education: Guide users through the features and capabilities of Routal's tools, empowering them to manage their businesses more effectively.


• Onboarding and Engagement: Develop and refine onboarding processes to ensure a smooth transition for clients, fostering ongoing engagement and satisfaction.


• Issue Anticipation: Identify and address potential issues before they escalate, demonstrating foresight and taking preemptive measures to uphold customer satisfaction.


• Cross-Functional Collaboration: Collaborate seamlessly with Sales, Marketing, and Product teams, ensuring effective communication and alignment to achieve overall customer success.


• Feedback and Improvement: Monitor client feedback closely, providing valuable insights to suggest improvements that enhance the quality of our services.


• Best-in-Class Service: Uphold our commitment to delivering top-notch service, striving for excellence in every interaction to build lasting customer loyalty.


• Passion for Teamwork: Bring your enthusiasm for teamwork to the table, actively contributing to the cultivation of a strong Customer Success brand across the entire organization.

What you need

• Native/Proficient English Speaker


• Native/Proficient Spanish Speaker


• Exceptional Communication Skills


• Organizational Proficiency


• Empathetic Approach


• Problem-Solving Aptitude


• Residence in Barcelona or nearby


• Work visa in Spain

Nice to have

• Previous experience working in start-up environments


• Prior experience in similar customer-focused roles


• Knowledge of additional languages beyond English and Spanish

What can you expect

• Flexible Work: Experience a hybrid model for remote and in-office collaboration.


• Permanent Contract: Enjoy stability and growth with a permanent employment opportunity.


• Dynamic Team Culture: Join a small, young and dynamic team that actively engages in various activities, fostering a vibrant work environment.

We are a growing company based in Barcelona. We despise bureaucracy and rigid processes, embracing a continuously evolving approach to our work. We love what we do and are eager to expand. You will be a crucial part of our success.

Routal is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and let’s make this together!