• O2C Cash Collector
• PageGroup SSC

PageGroup SSC

As member of the Continental Europe Order to Cash (O2C) department and being part of the Cash Collection Team:

• Contact and follow-up daily your customers by phone calls or e-mails


• Record the Collection activity and invoices statuses changes in the dedicated Collection tool


• Understand the whole OTC process for a better dispute management


• Understand the legal and contractual recruitment scope


• Coordinate with the Billing Teams to solve invoice related disputes


• Collaborate with the Sales Team in negotiations with customers


• Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching


• Give and keep visibility to the Sales Team on their portfolio's Collection status


• Prepare the litigation file for Legal procedures


• Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts

• Experience in a multinational environment (+40 nationalities in the SSC)


• Competitive compensation and benefits package in Barcelona, various well-being activity options


• Fixed work schedule Monday-Friday (hybrid)


• Extended private health and dental insurance after completing probation period


• Restaurants tickets

Primary Requirements:

• Fluent and professional English (any additional European language highly valued)


• Previous experience in the role highly desirable

• Dynamic, organized with a methodical approach


• Good negotiation and communication skills (spoken and written)


• Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)


• Customer focus


• Ability to work under pressure to attain company objectives and Cash Collection KPIs


• Desire to belong to and be an active member of a team