• Great opportunity for those passionate about AI its future with Salesforce
• You will work in a renowned international company belonging to the IBEX35

An international company belonging to the IBEX35 that relies on cutting-edge technology in SAP S4HANA ERP and Salesforce CRM.

Key Responsibilities

• Lead the global Agentforce workstream, ensuring seamless AI integration across the full Lead-to-Cash Salesforce landscape.


• Partner with business and IT stakeholders to identify, design, and validate use cases for AI-powered solutions within Salesforce.


• Launch and manage AI pilot initiatives to test business impact, scalability, and user adoption-focusing on features that can be expanded to other regions or business units.


• Ensure scalability and compliance of all solutions, balancing innovation with process governance and operational reliability.


• Collaborate closely with other Salesforce stream leads, including Marketing, Sales, After Sales and Revenue Operations, to embed Agentforce features into cross-functional solutions.


• Build business cases for proposed AI implementations, highlighting ROI, efficiency gains, and strategic impact.


• Stay ahead of AI and CRM trends, continuously evaluating how new Agentforce capabilities can support global business objectives.


• Serve as a thought leader and advocate for the adoption of AI across CRM processes, driving change in partnership with global and regional teams.


• Report to the Global Salesforce CoE to ensure all initiatives align with Salesforce best practices, enterprise architecture, and governance standards.

An attractive career path and the opportunity to lead the Agentforce workflow within the global Salesforce implementation project, ensuring AI-driven innovations are fully integrated into core CRM workflows.

WHAT WE SEEK

• Experience in Salesforce implementation, optimization, or architecture, with a strong understanding of core CRM processes (Lead, Opportunity, Quote, Order, etc.).


• Proven experience leading or participating in Salesforce Agentforce AI initiatives, ideally in a global or multi-region environment.


• Strong understanding of AI/ML capabilities within the Salesforce ecosystem, including emerging Agentforce features and tools.


• Demonstrated ability to develop business cases, manage pilot projects, and scale solutions regionally or globally.


• Excellent stakeholder management and communication skills; ability to translate technical AI concepts into business language.


• Salesforce certifications such as Administrator, Platform App Builder, or AI-focused credentials are a plus.


• Analytical mindset with a focus on measurable outcomes, process optimization, and solution scalability.


• Fluent in English; additional languages are a plus.