Description:

The IT Helpdesk Administrator is responsible for delivering technical assistance on corporate endpoints. This role involves interacting with all company personnel, providing IT Helpdesk services (75% workload), and maintaining our internal IT systems (25% workload). The ideal candidate should be customer-oriented, composed, and capable of dealing with internal customers effectively.


Responsibilities:

* Provides technical assistance to the corporate users.
* Complete troubleshooting through diagnostic techniques and root cause analysis.
* Manages Microsoft 365 suite and applications related.
* Assist with Active Directory tasks.
* Manage internal network (Switches and APs).
* Executes onboarding tasks of new employees.
* Maintains stock and manages inventory of IT assets.
* Identify and suggest improvements to procedures.
* Continuously learn and enhance technical knowledge.
* Improve IT documentation by creating manuals, articles and keeping those up to date.

Desired Knowledge, Skills, and Experience:

* Expertise with Microsoft Desktop Systems and administration of Microsoft 365.
* Experience with Intune, Entra, and Windows/Linux server administration.
* Degree in IT Systems and Networking or equivalent.
* At least 3 years' experience as a help desk technician or in another customer support role.
* Strong understanding of computer systems, mobile devices, and other tech products, with the ability to diagnose and solve technical issues.
* Proficient in English for effective communication in a business environment, with the ability to interact with both technical and non-technical personnel.

Desired qualifications:

* Microsoft M365 Certifications.
* Azure Certifications.
* Powershell