Asaja Empleo. Ofertas de trabajo

Company description: OmniAccess is an industry leading marine networks solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT GEO networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks. From 2022, we are also partnering with Starlink to offer LEO coverage. Description of functions: As part of our international team of Field Engineers, you will need to travel (mostly in Europe) to install, commission and troubleshoot onboard cutting-edge IT networks, 4G/5G, Starlink satellite communications and traditional VSAT systems. Since the works at OmniAccess cover a wide scope of activities, installation jobs typically include: * Installation and commissioning of network components. * Installation and commissioning of marine stabilized parabolic antennas. * Installation and commissioning of Starlink terminals. * RF troubleshooting with a spectrum analyzer. * Troubleshooting and repair of antenna components. * Basic configuration of network equipment. * Troubleshooting of Network devices and SD-WAN capabilities. * Document the installation with a complete report. * Support your colleagues and other departments.

Company Description: OmniAccess, as part of the Marlink Group, is an industry leading marine networks solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT GEO networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks. From 2022, we are also partnering with Starlink to offer LEO coverage. About the Role: We are looking for a Principal Systems Administrator to work in our Enterprise Services department. This role will be focused on the IT infrastructure projects and support for our customers about on-premises equipment and Cloud environments. The main tasks for the role will include: * Preventive maintenance (keeping up to date and patched) of the customers IT infrastructure. * Corrective maintenance (identify, troubleshoot and resolve) for any incidents raised by the monitoring tools or the end customer reported directly or in our ticketing systems. * Develop documentation, diagrams and processes to improve the day-to-day tasks. * Develop automation for recurring tasks on on-premises server infrastructure and in the cloud. * Create monthly reports of the supported infrastructure. * Participate or lead projects related to the technologies listed below. * Work closely with transversal departments and presales to help them develop and understand the portfolio of products and services. * As Principal, you will also be required to mentor other engineers in the team and in the company. * As Principal, you will also be required to collaborate with Training team to develop content for our products and services under the IT Systems portfolio. We work with technologies such as those listed below: * Hyperconvergence systems (Nutanix) and virtualization environments like VMWare and Hyper-V as well as public cloud on Azure and AWS (Terraform). * Relational databases (SQL Server, PostgreSQL, MySQL). * Software defined storage (DataCore, Ceph) * Programming and/or scripting (Python, Bash, PowerShell, Ansible...)

The Technical Support Centre consists in an international team located around the world providing 24/7 support to address all enquiries as well as resolve any requests from our clients. As a member of the TSC Tier 1 team, you will be the first level of support and responsible for managing client incidents and requests received via email, chat, and phone calls. You will also oversee the monitoring, analysis, and remote troubleshooting of the wide OmniAccess service catalogue, which includes areas such as: * Specific VSAT/RF/Satellite matters * Onboard antennas and WAN devices * OmniAccess proprietary services and equipment * IP/LAN and Firewalls * VOIP * WAN management Tier 1 engineers have several key responsibilities, including: * Ensuring that customers can consistently utilize OmniAccess services optimally, providing the best possible experience. * Managing technical incidents and requests from clients in a methodical and organized manner. * Documenting all tasks and communications in the ticketing system and ensuring customers receive consistent updates. * Monitoring assigned tickets during the shift and ensuring a proper handover in accordance with operational guidelines during shift changes. * Identifying, evaluating, promoting, and implementing best customer support practices. * Demonstrating excellent communication skills, with the ability to handle challenging support situations in a calm and methodical manner. From our main Teleport site in Palma de Mallorca, you will have access to an extensive IT and monitoring infrastructure, including advanced Remote Access and reporting systems, as well as analysis tools. The team will operate in shifts according to a round-the-clock roster.

Company Description: OmniAccess, as part of the Marlin Group, is an industry leading marine networks solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT GEO networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks. From 2022, we are also partnering with Starlink to offer LEO coverage. About the Role: As a Corporate Systems Developer, you will play a key role in designing, developing, and maintaining solutions that support our core business operations. You’ll work closely with cross-functional teams to enhance system performance, streamline processes, and integrate various business applications that form the backbone of our corporate ecosystem. In this role, you’ll be responsible for building innovative solutions to complex business challenges, ensuring seamless system integrations, and supporting internal users with technical inquiries. Your work will directly impact the efficiency and scalability of our operations, making you an essential part of our IT team’s growth and success. This is an exciting opportunity for someone who thrives in dynamic environments, enjoys solving technical problems, and is eager to contribute to continuous improvement initiatives across the company. What You’ll Do: * Develop & Innovate: Design, develop, and implement solutions to meet both internal and external business needs. * System Integration: Work on integrating different business applications, optimizing processes, and ensuring system interoperability. * Support & Troubleshooting: Provide technical support to internal users, resolving issues, and addressing system-related inquiries. * Data-Driven Insights: Collaborate on data analysis projects, providing insights for stakeholders to make informed decisions. * Documentation & Training: Create and maintain system documentation, manuals, and provide training to users when needed. * Continuous Improvement: Proactively identify areas for improvement in systems and processes, driving efficiency and innovation. * Cross-Team Collaboration: Work with development teams to integrate IT systems with customer platforms when required. * Incident Response: Be available for critical system-related incidents outside of regular hours if necessary. * On Call: Be available to enter the on-call system through rotations for after-hours emergencies.

We are looking for a dynamic, proactive, and solution-oriented HR Generalist to join our team. This role is perfect for someone who thrives in a fast-paced, international, and technology-driven environment. We are seeking a candidate who is not only a team player but also demonstrates strong analytical skills, the ability to assess situations, propose innovative solutions, and act autonomously to drive continuous improvement in our HR processes. If you feel identified and will like to make an impact, we’d love to hear from you! Company Description: OmniAccess, as part of the Marlin Group, is an industry leading marine networks solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca, we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT GEO networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA, and Australia. As part of our integral, end-to-end solutions we design, implement, and support onboard IT networks. From 2022, we are also partnering with Starlink to offer LEO coverage. Responsibilities: * Onboarding & Offboarding: Take full ownership of the onboarding and offboarding experience, ensuring seamless integration and departure for employees. Manage system registrations, welcome packs, and documentation while proactively identifying areas for process improvement. * Talent Acquisition: Lead the recruitment process for IT, telecommunications, cybersecurity, and sales profiles. This includes job postings, candidate communication, interviews, reporting, employer branding initiatives, and KPI tracking. Actively propose enhancements to the hiring process to attract top talent. * Employee Benefits Management: Oversee the administration of employee benefits such as private health insurance, bonuses, and commissions. Identify opportunities to improve benefit offerings and enhance employee satisfaction. * Company Culture & Engagement: Organize impactful annual events, team-building activities, and initiatives that reinforce our company values and foster a positive work culture. * Internal Surveys & HR Metrics: Design and implement surveys (onboarding, recruitment satisfaction, engagement, exit interviews, etc.) to collect valuable insights. Analyze results and proactively suggest HR strategies based on data-driven conclusions. * Performance Management & Talent Development: Manage and monitor annual performance reviews, talent identification processes, and career path evaluations. Gather, interpret, and report results while recommending training initiatives and action plans to leadership. * Payroll & Compliance: Work closely with our payroll provider to ensure accurate and timely salary processing. Monitor payroll compliance, track salary changes, bonuses, and benefits while efficiently addressing employee payroll inquiries. * Risk Prevention & Compliance: Coordinate risk prevention tasks, including medical exams and PRL (Prevention of Occupational Risks) training sessions. Stay ahead of compliance requirements to ensure workplace safety. Our HR department is constantly evolving and improving, so we’re looking for someone with a proactive mindset and a passion for continuous learning!

Position Overview: OmniAccess is seeking a dynamic and motivated Sales Engineer for our Customer Solutions Engineering team. The Sales Engineer will be primarily responsible for actively supporting the Account Managers to drive pipeline growth and managing the technology evaluation stage of the sales process. Must be able to articulate technology and product positioning to both business and technical audience, as well as to identify all technical issues to assure complete customer satisfaction through all stages of the sales process until handover to the operations department. Based out of Mallorca, you will be part of a competent and diverse team that is key for the successful achievement of the company’s strategic objectives. Your key tasks include: Supporting the End-to-End Presales Process: * Lead the customers’ needs discovery phase. * Participate in meetings and product demos. * Collaborate on proposals preparation. * Build the bill of materials required for proposals. Providing Technical Support to the Sales Team and Customers: * Support the Sales team on technical issues. * Support our customers and prospects in designing the most valuable solutions. Developing and Maintaining Relationships with our Suppliers: * Stay updated with the latest solutions offered by our suppliers. * Leverage on suppliers for solution specifications and pricing. Developing and Maintaining Relationships with our Customers: * Cultivate strong relationships with existing clients and seek opportunities for growth. * Keep customers up to date with the latest products and industry trends. Influencing our Product Roadmap: * Extract valuable insights from customer and competitor data. * Use this information to design and drive new solutions for our customers. Creating Presentations and Proposals: * Create and deliver persuasive presentations to existing and prospective customers. * Participate and present at industry events. * Design proposals covering technical and commercial aspects for new products and services. * Provide support to answer formal RFPs. Ensuring Successful Sales Handover to Operations: * Utilize the defined processes and tools to handover concluded sales to the Project Management Team. Building Competencies and Foster Knowledge Sharing: * Continuously build competencies in the relevant technical domains through online trainings, research and internal workshops. * Create knowledge transfer initiatives to the rest of the Solutions Engineer team the wider Sales teams. Reporting: * Regularly report status of set objectives and issues affecting their achievement.

Position Overview: We are seeking an experienced and detail-oriented Sales Support Manager to join our dynamic team. The ideal candidate will have a strong administrative background, proven experience in interfacing between sales and administration, experience in KYC process and proficiency in Microsoft Dynamics 365. This role requires excellent organizational skills, the ability to review, define and implement workflows, and the capability to efficiently manage lead assignments while supporting the sales team. Key Responsibilities: * Provide administrative support to the sales team, ensuring efficient operations and workflow management. * Interface between the sales and administration departments to streamline processes and improve communication. * Overview and coordinate our KYC process for clearance by Administration. * Utilize Microsoft Dynamics 365 to manage customer data, track sales activities, and generate reports. * Define and implement effective workflows to optimize sales processes and enhance team productivity. * Manage lead assignments, ensuring timely and accurate distribution of leads to the sales team. * Assist in the preparation of sales proposals, contracts, and presentations. * Maintain and update the CRM database, ensuring data accuracy and completeness. * Collaborate with internal teams, including marketing, product development, and customer support, to align sales strategies with overall business objectives. * Provide regular reports and updates to senior management on sales support activities and performance metrics. * Travel occasionally to meet with clients, attend industry events, and represent the company.

El Ejecutivo de Ventas se enfoca en desarrollar y ejecutar estrategias de ventas para productos y servicios de ciberseguridad y redes dirigidos a clientes corporativos en las Islas Baleares. Sus responsabilidades incluyen gestionar el ciclo completo de ventas, establecer relaciones sólidas con clientes, colaborar con equipos técnicos y participar en eventos del sector. Además, debe tener experiencia mínima de 5 años en ventas de estos servicios y un sólido conocimiento de tecnologías de ciberseguridad y gestión de redes. Responsabilidades del Puesto: * Desarrollar y ejecutar estrategias de ventas para productos y servicios de ciberseguridad y redes dirigidos a clientes corporativos en las Islas Baleares. * Establecer y mantener relaciones sólidas con clientes potenciales y existentes, proporcionándoles soluciones personalizadas que cumplan con sus necesidades de seguridad y conectividad. * Gestionar el ciclo completo de ventas desde la prospección hasta el cierre de contratos, asegurando la satisfacción del cliente y el logro de los objetivos de ventas. * Colaborar estrechamente con los equipos técnicos y de soporte para garantizar la correcta implementación y operación de las soluciones vendidas. * Realizar presentaciones y demostraciones de productos a clientes, destacando los beneficios y características de las soluciones de OmniAccess. * Participar en eventos y conferencias del sector para promover la oferta de OmniAccess y mantenerse actualizado sobre las tendencias del mercado.

Position Overview: The Product Manager at OmniAccess will play a crucial role in shaping the future of our product offerings in the superyacht and maritime industry. The ideal candidate will have a strong background in IT, networking, and cybersecurity, coupled with commercial experience in these fields. This role requires a motivated, goal-oriented individual with excellent negotiation skills and the ability to collaborate with cross-functional teams. Responsibilities: * Develop and execute product strategies aligned with OmniAccess' goals and customer needs. * Manage the product lifecycle from ideation to launch and beyond, ensuring timely delivery and high-quality standards. * Conduct market research and analysis to identify customer requirements, competitive landscape, and market trends. * Collaborate with cross-functional teams, including engineering, sales, marketing, and support, to drive product development and improvements. * Define product requirements, create detailed specifications, and maintain product roadmaps. * Work closely with the marketing team to develop and execute go-to-market strategies, including product positioning, messaging, and promotional activities. * Monitor product performance and customer feedback, using data analytics to inform product enhancements and future development. * Provide regular updates and reports to senior management on product performance, market trends, and strategic recommendations.

OmniAccess is an industry leading marine communications, network and IT solutions provider, offering a wide range of products and services. From our headquarter in Palma de Mallorca we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with the best possible user experience. Description: The Account Manager will be responsible for managing a portfolio of clients within the yachting industry. The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization and match these needs with services and solutions offered by OmniAccess. As an Account Manager you will form part of an existing international team of sales executives, account managers and other members of the sales department. Remember, an effective Account Manager not only understands technology but also excels in building relationships and delivering value to clients. If you thrive in a dynamic environment, enjoy working closely with clients, and have a passion for technology and security, we encourage you to apply for this exciting position! The main responsibilities of this function include: Client Relationship Management: * Develop and nurture long-term relationships with the customers in your portfolio and their representatives. * Understand their unique requirements, preferences, and pain points. * Regularly engage with clients to ensure satisfaction and address any concerns. Solution Alignment: * Collaborate with our technical teams to identify suitable solutions for each client. * Present our IT, network, communications, and cybersecurity services tailored to their specific needs. * Ensure that our offerings align with the yachts goals and enhance their operations and onboard experience. Sales and Upselling: * Proactively identify upselling opportunities within the existing client base. * Present additional services or upgrades that could benefit their yacht operations and guest experience. * Drive revenue growth by expanding the scope of services provided. Project Coordination: * Work closely with project managers and technical experts to implement solutions. * Oversee the successful delivery of services, ensuring client satisfaction. * Monitor project progress and address any issues promptly. Market Insights: * Stay informed about industry trends, emerging technologies, and cybersecurity threats. * Provide clients with relevant insights and recommendations to enhance their yacht security and communication systems. Reporting: * Provide regular updates to management on account status, challenges, and opportunities. * Record commercial activity in the appropriate management system (CRM).

Company description: OmniAccess is an industry leading marine network solutions provider, offering a wide range of products and services with over 15 years of experience. From our base in Palma de Mallorca we cater services for some of the world’s largest yachts and key cruise line companies, with a very strong commitment to service quality & availability. We operate global VSAT networks from our own teleports & HUBs located in Palma de Mallorca, Germany, Netherlands, Chile, USA and Australia. As part of our integral, end-to-end solutions we design, implement and support onboard IT networks. Position Overview: We are seeking an experienced Governance, Risk and Compliance (GRC) Consultant?to lead the delivery of risk assessment services tailored to our yachting customers. The ideal candidate will have expertise in cybersecurity frameworks, compliance standards, and regulations such as IMO, ISO 27001, and NIST. This role requires a proactive individual capable of designing, implementing, and managing risk assessment programs while ensuring customers achieve compliance and maintain secure operations. Key Responsibilities: Risk Assessment Delivery * Conduct comprehensive risk assessments for yachting customers, identifying vulnerabilities, threats, and compliance gaps. * Provide tailored recommendations to mitigate risks and ensure regulatory compliance. * Develop and present detailed risk assessment reports to clients. Regulatory Compliance * Ensure alignment with International Maritime Organization (IMO) regulations, including cybersecurity guidelines. * Guide customers in achieving and maintaining ISO 27001 certification and compliance with NIST Cybersecurity Framework. * Monitor evolving regulatory landscapes and advise clients on necessary updates to their security posture. Advisory and Consulting Services * Collaborate with yacht operators, and technical teams to design cybersecurity strategies. * Deliver workshops and training sessions to improve awareness of compliance requirements and risk management practices. * Provide expertise on policies, procedures, and documentation required for regulatory audits. Customer Engagement and Relationship Management * Act as a trusted advisor for yachting clients, addressing cybersecurity challenges unique to their operations. * Build strong relationships to understand customer needs and deliver value-added services. * Support pre-sales efforts by providing technical insights into GRC services. Process Improvement and Innovation * Continuously enhance risk assessment methodologies and tools to improve service delivery. * Stay updated on best practices, emerging risks, and advancements in maritime and cybersecurity compliance. * Collaborate with internal teams to refine service offerings and integrate new technologies.

LOCATION: We are looking for a candidate available to work in a hybrid mode in Palma de Mallorca, Paris, or Oslo. Remote work may also be considered for the right candidate. JOB OVERVIEW Marlink Group is seeking an experienced and visionary Product Lead to drive the strategy, development, and evolution of our Possibility Platform. This role will be instrumental in expanding Marlink’s presence as a leader in maritime and enterprise-managed digital services, directly contributing to our platform's growth and impact. The successful candidate will hold a key leadership role with cross-functional responsibilities that ensure the continual advancement, efficient management, and innovative improvement of the Possibility Platform. This position calls for a combination of technology expertise, product development experience, and strategic business acumen. Marlink Group offers an exciting opportunity to lead a platform central to our mission and impact, providing a rewarding environment for innovation, growth, and career development. KEY RESPONSABILITIES: Platform Roadmap & Direction: * Develop and steer the strategic direction of the Possibility Platform, crafting and executing a roadmap aligned with Marlink’s overarching business goals and strategic vision. * Stay ahead of industry trends, evolving customer needs, and technological advancements to shape the platform's future. * Manage the full lifecycle of the Possibility Platform, from concept to market launch, through to ongoing support and improvement, ensuring all necessary processes and resources are in place for smooth operation. Platform Development & Management: * Oversee the end-to-end lifecycle of the Possibility Platform, customer portals, and digital experiences, from ideation and design to launch and optimization. * Partner closely with engineering, sales, marketing, business units, and customer support teams to drive cross-functional alignment and product success. * Develop and maintain a platform roadmap that meets business objectives and addresses customer needs. * Collaborate with business unit product managers on go-to-market strategies and work alongside sales and marketing teams to accelerate product adoption and revenue growth. * Provide effective support and resources to Business Unit product management teams to ensure cohesive product development and management. Stakeholder Management: * Serve as the primary point of contact for internal (BUs PMs and SMs) and external stakeholders, managing expectations, gathering feedback, and ensuring product alignment with stakeholder requirements. * Engage directly with key customers to gain insights into their needs, pain points, and potential areas for product enhancement. Continuous Improvement & Innovation * Define and monitor success metrics (e.g., KPIs, SLOs) to assess platform performance, including user adoption, revenue impact, and engagement metrics. * Cultivate a continuous improvement culture by fostering feedback loops, iterative product enhancements, and responsiveness to emerging technologies and user preferences. * Proactively identify and address potential risks or issues that could impact platform success, developing strategies to mitigate them before they escalate.