Are you passionate about helping people and solving problems? Join a top global travel & tourism brand in the heart of Lisbon! We’re looking for a Customer Service Representative who speaks Italian fluently and thrives in a fast-paced environment. ?
Location: Lisbon, Portugal
Work Model: On-site
Employment Type: Fixed-term (6 months) with potential extension or permanent contract
Industry: Outsourcing | BPO | Travel & Tourism
Languages: Italian (C2), English (B2+)
Compensation: Base salary + performance incentives
What You’ll Be Doing:
Interact with customers via phone, email, live chat & social media
Provide clear, accurate information and support
? Assist with product/service queries and basic troubleshooting
Document cases and manage your support ticket queue
Escalate complex issues to the appropriate teams
Collaborate with internal departments for timely resolutions
Share feedback to enhance customer experience
What We’re Looking For:
Native/fluent Italian (C2) & solid English skills (B2+)
? Strong communication abilities across channels
Previous experience in customer service is a plus
Fast learner with tech adaptability
? Able to troubleshoot basic technical issues
Detail-oriented and highly organized
Flexible and eager to grow in a dynamic team
What’s On Offer:
Be part of a global leader in travel & tourism
Competitive base salary + bonuses
Career development & growth within the BPO industry
Friendly, international team environment
Travel perks & exclusive discounts
? And much more!
Ready to start your journey in sunny Lisbon? Apply now and bring your Italian talent to a team that values your voice!
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