COSTUMER SERVICE (Barcelona)

Are you an empathetic, problem-solving team player who loves helping others?

If you’re a great listener, thrive on challenges, and enjoy working in a multicultural environment, we’ve got the perfect job for you!

Your Role As a Customer Support Advisor for a leading travel company, you’ll play a key role in delivering exceptional experiences to our international travelers. Here’s what you’ll do:

Understand and identify customer needs with care and empathy.

Provide clear, accurate information about services, payments, and technical queries via email and phone.

Mediate between travelers and accommodation providers worldwide, ensuring top-notch customer satisfaction.

What We’re Looking For

Languages: Native-level Spanish (C1-C2) and advanced English.

Communication Skills: Excellent written and verbal interpersonal skills.

Tech Skills: Proficiency in Office 365, CRM databases, and internal platforms.

Problem-Solving: A solution-oriented mindset with a positive attitude.

Adaptability: Comfortable with shifting priorities and processes.

Team Spirit: A collaborative, goal-driven approach.

Experience: Prior experience in customer service or contact centers is a plus.

Location Flexibility: Able to work both in-office and remotely (within 100km of the office).

What We Offer

* Temporary contract: renewable contract every two months
* Schedule: 38.5 h/s from monday to sunday (The shift will be based on availability)
* *Split shift: available from 9h to 20h
* *Afternoon shift: from 15 to 23h
* Salary: 18159.58€ b/a (38,5h/s)= 1650.87€ b/m
* Work on site
* Location: center of Barcelona
* Start: 10/02/2025 (training within the contract)


Benefits:

Feel Good Program: Spanish lessons, fun activities like beach volleyball, running, and more!

Free private health insurance (after permanent contract).

Flexible remuneration options (nursery and transport) after the probation period.

A vibrant, multicultural, and international work environment.

Modern office conveniently located near Glòries shopping mall (Westfield).

Free coffee daily and fresh fruit every week.

Comprehensive 3-week initial training and ongoing personal coaching.

Career growth in an exciting, industry-leading department.

Join our dynamic team and help us make a difference in the travel industry!

We can’t wait to meet you!

* Native-level Spanish (C1-C2) and advanced English.
* Communication Skills: Excellent written and verbal interpersonal skills.
* Experience: Prior experience in customer service or contact centers is a plus.