• Immediate Incorporation
• Indefinite Term Contract

International company located in Barcelona

Customer Service Representative with German and English will be responsible for:

• Processing incoming customer requests and orders.


• Checking the orders against the customer and purchase order agreements.


• Responding to customer product inquiries and issues in a timely manner.


• Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities.


• Assure correct pricing of the customer orders, invoicing timely and accurately.


• Point of contact with internal departments.


• Handling the complaints and returning shipments.


• Monitoring the credit situation of the customer and liaising with the credit department and the sales team.


• Supporting and interfacing the Sales Representatives.


• Working efficiently with all internal departments and with external parties.


• Maintaining, updating and filing the customer documents, record and internal documents.


• Able to balance competing demands and prioritize.

Offered for Customer Service Representative with German and English:

• Experience in an international environment


• Hybrid work model

Required for Customer Service Representative with German and English:

• Bachelor degree in Business Administration, Marketing, Economics or related field is preferred.


• Fluent in German and English with excellent communication skills. Any other additional language will be a plus.


• Customer Service experience within a similar position is a plus.


• Experience in MS Office tools, ERP (SAP) and Salesforce.com experience is an asset.


• Striving for exceptional customer satisfaction.


• High attention to detail.


• Fast learner and driven to action.


• High performance culture in complex business scenarios.


• Ability to prioritize and balance competing demands.


• Competency in adapting to regularly changing conditions.


• Consistently delivering business results.