Are you looking for a place to grow your career that will inspire and challenge you? Then the PageGroup, serving Michael Page, Page Personnel, Page Executive and Page Outsourcing, is the place for you.
At the heart of our business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.
* Global Technology support competencies:
* Collaborate with Management and take strong ownership on tasks & projects committed
* Proactively identify gaps and propose continuous improvement
* Optimize manual tasks wherever possible
* Take initiative by proposing improvements, workarounds and solutions
* Freely engage other IT teams and proactively deal with second level and stakeholders when needed
* Take proactive actions to build team credibility and customer satisfaction
* Ability to handle demanding customers and communicate at all levels including Executive Board Level
* Ability to prioritize workload effectively while ensuring quality results and keep track of progress
* Be cross-trained and up to date within the same region projects, processes and backlog
* Ensure (phone and chat) availability and coverage within working hours and willing to extend the working
hours during peak times and exceptionally busy periods or major issues when needed.
* Independently maintain a profound knowledge of our full Global scope
* Fluent in English and preferably another language
* Ideally educated to degree level in IT and/or computing technologies
* At least 2 years' experience working within a technical Help Desk environment
* Focused and results oriented
* Experience with ticketing tools
* Customer focused and committed to improving all aspects of the customer experience
* Build and drive positive working relationships at all levels
* Technical and customer support experience in a Pan European or Global company is desirable
* ITIL Foundation Certification (preferred)
* Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10 and 11, Office 365, Azure AD, Multi-Factor Authentication and security protocols.
* PSTN / VOIP and mobile telephone.
* Desirable skills in SCCM & Intune
* Be dynamic and flexible to adapt and contribute on the rest of the GTS team's backlog * Ability to travel internationally as required by the Business
* Excellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environment
* Understanding of Service Management - in particular, request fulfilment, problem and incident management * A flexible approach and be able to multitask
* Self-driven and ability to work independently
* Excellent problem-solving skills and analytical thinking
* Excellent time management
* Demonstrate the ability to handle demanding customers in a pressurized environment
* Strong customer service, analytical, research, interpersonal and problem-solving skills required
* Strong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomy
