Our client is an important German multinational, with EMEA HQ in Madrid.
As an Customer Engagement Specilist/CRM Saleforce Key User you will be working in a highly dynamic environment driving forward the digital services & solutions portfolio for the EMEA business unit.
We are looking for a dynamic and enthusiastic person to join our eBusiness team as a Customer Engagement Specialist to support the implementation of Salesforce CRM and help drive our transformation to becoming a more customer centric organization.
TASKS:
·Project Management
Lead selected market projects, taking market requirements (including configurations, customizations, new objects, business processes, etc.) to the project team and IT.
Manage business necessary workflows and interfaces that are within CRM.
Drive reporting to support management using data-driven decision-making processes & direct data cleanup and integrity projects.
·Management Counseling
Consult EMEA-Management on available system capabilities.
Drive reporting to support management using data-driven decision-making processes & Support implementing business workflows .
·Engagement & Communication
Serve as EMEA Salesforce CRM ambassador and connection to the markets/channels.
Facilitate effective communication with stakeholders to gather business feedback, user requirements and additional system changes, acting as a liaison to gather and disseminate best practices, success stories, and lessons learned.
·Support and Training
Serve as the primary point of contact for business concerning support queries and issues, escalating complex issues to appropriate central teams (eBusiness, CRM CKU, IT, Compliance, …), creating market-specific training materials and conducting training sessions to ensure Salesforce CRM funtionality.
We offer:
