Join a leading financial services company in the bustling city of Limassol, Cyprus as a Retention Agent. If you're fluent in Portuguese, have experience in financial services or Forex, and are passionate about client success, we want to hear from you!

Position: Retention Agent
Location: Limassol, Cyprus
Employment Type: Full-time
Work Model: On-site

What You’ll Do:

• Client Relationship Management: Build and maintain strong, long-lasting relationships by delivering exceptional support and service.


• Retention Strategy: Develop and implement strategies to improve client loyalty and reduce churn.


• Account Monitoring: Regularly review client accounts to identify risks, opportunities, and areas for improvement.


• Upselling & Cross-Selling: Suggest additional products and services that align with client needs and goals.


• Market Updates: Keep clients informed about market trends, news, and economic developments relevant to their trading activities.


• Issue Resolution: Act as the primary point of contact for client issues, ensuring timely and effective solutions.


• Reporting: Prepare and present regular reports on retention activities, outcomes, and KPIs to management.


• Compliance: Ensure all client interactions comply with company policies, regulatory requirements, and industry standards.

What We’re Looking For:

• Language Skills: Native or fluent in Portuguese, with a strong command of English (both verbal and written).


• Experience: Proven track record in a similar role within the FX/Forex industry or financial services.


• Financial Knowledge: Strong understanding of financial markets, Forex trading, and related products.


• Communication Skills: Excellent interpersonal abilities to influence and negotiate effectively.


• Customer-Centric Approach: A focus on providing tailored solutions to meet client needs.


• Analytical Skills: Ability to analyze data, identify trends, and make market-driven decisions.


• Problem-Solving: Proactive and efficient in addressing client concerns.


• Technical Proficiency: Experience with CRM systems, trading platforms, and relevant software.

Working Hours:

• Monday to Friday, 09:00 AM - 06:00 PM

What’s On Offer:

• Attractive Compensation: Competitive base salary with performance-based commissions.


• Professional Growth: Opportunities for continuous learning and career advancement.


• Dynamic Environment: Be part of a multicultural, international team in a leading Forex company.


• Health Benefits: Private medical insurance.


• Perks: Company discount card, team-building events, social activities, and more!

Take the Next Step in Your Career!
Join a forward-thinking company that values your expertise and provides the tools and environment to thrive.

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