In collaboration we are working with a leading financial services company who are looking to recruit a Portuguese-speaking Retention Agent for their Limassol office.

Location: Limassol, Cyprus

Employment type: Full-time

Work model: on-site

Remuneration: Base salary + commissions.

DUTIES AND RESPONSIBILITIES:

• Build and maintain strong, long-lasting relationships with clients by providing exceptional service and support


• Develop and implement effective retention strategies to reduce churn and improve customer loyalty


• Regularly monitor clients' accounts to identify potential risks, opportunities, and areas for improvement


• Identify opportunities for upselling and cross-selling additional services or products that align with the client’s needs and goals


• Keep clients informed about market trends, news, and economic developments relevant to their trading activities


• Act as the primary point of contact for any client issues, providing timely and effective solutions to ensure client satisfaction


• Prepare and present regular reports on client retention activities, outcomes, and key performance metrics to management


• Ensure all client interactions and transactions comply with company policies, regulatory requirements, and industry standards.

REQUIREMENTS:

• Native / fluent in Portuguese both verbal in written. Good command in English


• Proven experience in a similar role within the FX/Forex industry or financial services


• Strong understanding of financial markets, Forex trading, and related products


• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively


• A strong customer-centric approach with a focus on providing tailored solutions to meet client needs


• Ability to analyze data, identify trends, and make informed decisions based on market insights


• Strong problem-solving abilities with a proactive approach to addressing client concerns


• Proficient in using CRM systems, trading platforms, and other relevant software


• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Attractive salary package with performance-based bonuses


• Be part of a dynamic international team with positive and friendly atmosphere


• Opportunities for continuous professional growth and career advancement within the company
  
  


• A dynamic and multicultural working environment in a leading Forex company


• Regular team-building events, social activities, and company outings


• Private medical insurance


• Company's discount card


• And many others!