We're working with a top-tier Outsourcing/BPO consultancy that’s expanding its support team in beautiful Porto! If you’re passionate about customer experience and fluent in Spanish, this could be your next exciting step!
Location: Porto, Portugal
Work Model: On-site
Contract Type: Fixed Term (6 months)
Remuneration: Base Salary + Bonuses
Your Responsibilities:
Handle customer inquiries via Phone, Email, and Chat with professionalism
? Verify identities and manage account-related queries
Troubleshoot and provide tailored solutions
Maintain accurate internal documentation
Collaborate with your team to hit service targets
Ensure timely resolution of customer issues
What You Bring:
? Native/Fluent in Spanish (C2) + strong English (C1)
Minimum high school diploma
1+ year of experience in a customer-facing role
Great multitasker with strong critical thinking and problem-solving skills
Comfortable with customer support tools (experience preferred)
Experience in industries like retail, banking, or general support is a plus
Flexibility to work on rotating shifts (24/7 support model)
What’s in it for You:
Work for a leading global travel & tourism brand
? Rotative shifts, Monday–Sunday (24/7)
Competitive salary + performance-based bonuses
Career advancement opportunities in the BPO sector
Collaborative and international team culture
Exclusive travel discounts and perks
? Join a vibrant, customer-first team in the heart of Porto and take your career global! Apply today!
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