From Grupo Digital, we are looking for a IT Support and Systems Manager for a stable project.

Location: Madrid.

On-site position.

Direct hire by our client.

Salary to be negotiated based on experience. 50-60.000 € b/a.






Basic Function and Responsibility

* Develop technology plans for the future,

* Manage the financial resources needed to implement these plans,

* Ensure the operability and reliability of the technology network and computers, and ensure that employees receive the necessary training to use technological resources to their fullest.


Primary Duties and Responsibilities

Strategy and Planning

* Develop and implement a comprehensive strategic Information Technology (IT) plan; review regularly and revise accordingly.

* Manage the IT department project portfolio: prioritize, plan, organize, and allocate resources.

* Interact with leadership to support the attainment of key outcomes.

* Experience managing a school SIS and LMS (Veracross and Canvas)



Support, Teamwork, and Supervision

* Manage IT staffing, including recruitment, supervision, scheduling, professional development, and evaluation.

* Work collaboratively with the IT staff to develop performance goals for the IT team and individuals.



Operational Management

* Research and budget technology needs.

* Manage the help desk and work order system to provide high-quality and timely technical support.

* Review performance of IT systems to determine productivity levels and operating costs.

* Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based upon departmental needs.

* Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, school-wide acceptable use, purchasing and service provision; review regularly and revise accordingly.

* Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements, and make vendor recommendations to the CFO.

* Administer vendor and consultant contracts and service agreements.
* Build and maintain expertise in a wide range of resources and technology.
* Provide backup for other members of the IT staff when needed.



Position Requirements


Formal Education/Certification


* MS in computer science, information systems, or related discipline; Doctorate preferred.

* Fluency in English and Spanish






Knowledge/Expertise


* A minimum of 7 years of experience in technology management, preferably in an educational environment and in progressively responsible roles.

* Proven experience in IT infrastructure strategic planning and development.

* Experience with systems design and development from requirements analysis through to day-to-day operations.

* Knowledgeable of emerging educational technologies, standards and regulations, and industry trends.

* Proven supervisory and staff development skills coupled with strong interpersonal skills and the ability to work effectively with a wide range of constituents in a diverse community.

* Proven customer-service experience.

* Experience in the development of security policies, procedures, program and awareness procedures.

* Ability to support the integration of administrative databases.

* Strong understanding and technical knowledge of current network and computer operating systems, hardware, protocols and standards; familiarity with the Macintosh OS and Google G Suite preferred.

* Knowledge of business theory, business processes, management, budgeting and purchasing operations.

* Knowledge of applicable laws and regulations and emerging legal issues as they relate to IT.






Grupo Digital

We are a group of technology companies, currently made up of around 200 professionals in various areas: development, systems, automation engineering, consulting, and more. If you wish to start your career in web development and be part of a dynamic team, we look forward to receiving your application!

IT Support and Systems Manager